Scope
This policy applies to all guests, guides, staff, volunteers, and partners involved in any activities, events, or communications associated with The Hike Collective.
Principles
1. Respect and Dignity
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- Treat everyone with kindness, respect, and dignity.
- Listen actively and considerately to others’ opinions and experiences.
2. Inclusivity
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- Welcome and embrace diversity in all forms, including but not limited to race, ethnicity, gender identity, sexual orientation, age, ability, and religion.
- Ensure that all activities and communications are accessible and inclusive.
3. Safety
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- Prioritise the physical and emotional safety of all guests.
- Provide clear information about the risks and safety measures associated with our activities.
- Equip our guides and staff with the training and tools necessary to manage emergencies and ensure guests’ well-being.
4. Non-Discrimination
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- Prohibit any form of discrimination, harassment, or bullying.
- Address any complaints or concerns promptly and fairly.
5. Confidentiality
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- Respect the privacy of all guests.
- Handle personal information with care and confidentiality.
Responsibilities
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Guests
- Follow the guidelines and instructions provided by the guides and staff.
- Respect the natural environment and fellow hikers.
- Report any incidents or concerns to a guide or staff member immediately.
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Guides and Staff
- Lead by example in promoting a safe, inclusive, and respectful environment.
- Be vigilant and proactive in identifying and addressing any issues that may arise.
- Provide support and resources to guests as needed.
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The Hike Collective Management
- Ensure that all staff and volunteers are trained in diversity, equity, and inclusion.
- Regularly review and update the Safe Space Policy.
- Foster a culture of continuous improvement in creating a safe and welcoming environment.
Reporting and Resolution
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Reporting
- Any guest, guide, or staff member who experiences or witnesses behaviour that violates this policy should report it immediately to a guide, staff member, or management.
- Reports can be made in person, via email, or through our designated reporting channels.
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Resolution
- All reports will be taken seriously and investigated promptly and confidentially.
- Appropriate actions will be taken to address and resolve any issues, which may include mediation, counselling, or disciplinary measures.
- Retaliation against anyone who reports a concern or participates in an investigation is strictly prohibited.
Commitment to Improvement
The Hike Collective is committed to continually improving our Safe Space Policy. Feedback from guests, staff, and the community is welcomed and encouraged to ensure we meet the highest standards of safety and inclusivity.
Contact Information
For any questions, concerns, or to report an incident, please contact us at: [email protected]